Terms of Service for Braintrust Nexus

These Terms of Service ("Terms") govern your access to and use of Braintrust Nexus (the "Service"), an AI-powered workflow automation platform operated by Freelance Labs Inc. d/b/a Braintrust ("Braintrust," "we," "our," or "us").

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree to these Terms, do not use the Service.

Braintrust Nexus builds custom AI agents and automated workflows that connect to the tools and services you already use. The Service includes:

• Workflow Automation: AI-powered tools to design, configure, and run automated workflows across your connected services — from recruiting and revenue operations to onboarding and customer service.
• Integration Management: Authenticated connections to hundreds of third-party platforms via OAuth and API credentials, managed securely within your account.
• AI Agent Execution: Custom AI agents that handle repetitive, manual, and operational tasks on your behalf.
• Scheduling & Communications: Calendar integration for automated coordination and messaging through connected email and communication platforms.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

To use the Service, you must create an account by providing accurate and complete information. You may register using your email address or through a supported identity provider.

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account, including actions taken by AI agents and automated workflows you configure
• Notifying us immediately of any unauthorized access or use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service solely for legitimate business automation activities.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Use the Service to discriminate against individuals on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic
• Attempt to gain unauthorized access to any part of the Service, other accounts, or computer systems
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any portion of the Service
• Use the Service to harvest or collect personal information for purposes unrelated to your authorized workflows
• Sublicense, resell, or redistribute the Service without our written consent
• Use automated tools (other than the Service itself) to scrape, extract, or bulk-access data from Nexus or connected services

The Service integrates with hundreds of third-party platforms via authenticated API connections to provide its functionality. When you connect a third-party service to Nexus:

• You authorize Nexus to access and use data from that service within the scope of permissions you grant
• Nexus only requests the minimum permissions needed for your configured workflows to function
• Data received from connected services is used solely to execute your workflows and provide Nexus's features
• You may disconnect any integration at any time through your account settings or through the connected service's own permissions management

Your use of third-party services through Nexus is also subject to those services' own terms and policies. Where providers mandate specific data use restrictions — such as the Google API Services User Data Policy including Limited Use requirements — Nexus fully complies. We apply the same principle of minimum-access, purpose-limited data use to every integration.

Disconnecting an integration will disable features and workflows that depend on it. Associated credentials and cached data are purged within 30 days.

When you configure and deploy workflows through Nexus, you acknowledge and agree that:

• You are responsible for ensuring your workflows comply with all applicable laws and regulations, including data protection and privacy laws
• You are responsible for obtaining any necessary consents from individuals whose data is processed by your workflows
• AI-generated outputs and automated actions are tools to assist your operations, not substitutes for human judgment where required by law or best practice
• Braintrust does not guarantee the accuracy, completeness, or reliability of any AI-generated output

Decisions made based on workflow outputs and AI agent actions remain your sole responsibility.

Certain features of the Service may require payment of fees. Current pricing is available on our website or as communicated to you during the subscription process.

• Fees are billed in advance on a recurring basis (monthly or annually) unless otherwise agreed
• All fees are non-refundable except as expressly stated in these Terms or required by applicable law
• We may change fees upon 30 days' prior written notice; continued use after the effective date constitutes acceptance of the new fees
• You are responsible for all applicable taxes

The Service, including all software, algorithms, models, designs, text, graphics, and other materials, is owned by Braintrust and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand features.

Your Content: You retain ownership of all data, content, and materials you submit to the Service ("Your Content"). By submitting Your Content, you grant us a limited, non-exclusive license to use, process, and store it solely to provide and improve the Service.

Feedback: If you provide suggestions, ideas, or feedback about the Service, we may use them without obligation or compensation to you.

Our collection, use, and protection of personal information is governed by the Braintrust Nexus Privacy Policy, which is incorporated into these Terms by reference.

By using the Service, you acknowledge that you have read and understood our Privacy Policy, including how we handle data received through third-party API integrations in compliance with each provider's applicable data policies.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Without limiting the foregoing, Braintrust does not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free
• AI-generated outputs, workflow actions, or automated recommendations will be accurate or complete
• The Service will meet your specific business requirements or expectations
• Any defects in the Service will be corrected

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BRAINTRUST SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

You may stop using the Service and close your account at any time by contacting us or through your account settings.

We may suspend or terminate your access to the Service at any time if:

• You breach any provision of these Terms
• We are required to do so by law
• We discontinue the Service or any material portion of it

Upon termination, your right to use the Service ceases immediately. We will delete or anonymize your data in accordance with our Privacy Policy, including purging integration credentials and cached third-party data within 30 days.

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles.

Any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration administered by JAMS under its Comprehensive Arbitration Rules, except that either party may seek injunctive relief in any court of competent jurisdiction.

Any arbitration shall take place in San Francisco, California. The arbitrator's decision shall be final and binding.

Class Action Waiver: You agree that any disputes will be resolved on an individual basis, and you waive any right to participate in a class action lawsuit or class-wide arbitration.

If you have any questions about these Terms, please contact us at:

Freelance Labs Inc. d/b/a Braintrust
legal@usebraintrust.com

For privacy-related inquiries, please refer to our Privacy Policy or contact privacy@usebraintrust.com.