Resolve Disputes.

Most disputes can be resolved with a simple conversation. Braintrust makes it easy by enabling messaging within the platform to allow direct communication between both parties. Before launching a formal dispute resolution process, Braintrust helps the two parties come to a mutually agreed-upon decision that keeps both sides happy. 

If you would like to dispute an invoice, you may start a claim by identifying the invoice in question and indicate the desired outcome (reduced amount, canceled invoice) and your basis for the claim. Each claim requires supporting evidence and a statement. A community-elected representative then works with you to complete the documentation and provide proper notifications to the other party. 

Completed claims are presented to the disputant, who gets a chance to accept the terms of the claim or file a counterclaim to gather and present their side of the story. Both sides are given ample time to reach a mutually agreed-upon resolution. However, if an impasse is reached, the community-elected Jury Arbitrator will invite the community jurors and eyewitnesses to participate in the dispute. 

Skilled community members will act as eyewitnesses and review subjective statements within the claim (for example, “this code wasn’t very good for the amount of time billed and the skill level the engineer advertised”) offer opinions. After reviewing the full documentation of the claims, a three-member jury elected by the community will issue a decision.