Braintrust upholds talent safety and provides various features such as secure payments and verified profiles to help you work safely and protect your money. Despite our continuous efforts to eliminate scammers, some sneak in due to their evolving tactics. By staying vigilant and reporting any suspicious activity, you play a crucial role in maintaining a safe community for everyone on Braintrust.
The online world isn't just for honest people; scammers are also looking for ways to make money by tricking others. Learn about their tricks to stay safe.
Braintrust has several protections, including in-app messaging, proactive identification, and system-based alerts to identify possible fraud. We also have a team that monitors the job postings to remove bad actors as soon as they are spotted. But please continue to raise anything suspicious to our support team support@usebraintrust.com so that we can remove bad actors swiftly. In addition, follow these key steps to ensure that you remain safe when looking for work on Braintrust:
Fraudulent employers frequently ask for personal information and completion of offers outside of official platforms so they can circumnavigate built-in safety mechanisms. Braintrust is unable to provide protections to talent who leave the platform in order to conduct business.
If you see a job posting or employer that looks suspicious or receive suspicious messages from an employer, email our support team (support@usebraintrust.com), who will manually review the information provided. If our support team determines that the account has violated our terms of service, we will remove them from the platform.
Fraudulent employers may try to conduct business via personal emails or phone lines. We encourage talent to only use official platform channels for communication. In some instances, organizations may use emails to book interviews or independently vet talent. Ensure that you only use professional lines of communication and alert Braintrust immediately if you feel that a scam is taking place.
Always remember: if an offer seems too good to be true, it probably is.
Beyond Braintrust, having your personal information online can always lead to sticky situations so it is critical that you know to protect yourself. Here are ways to avoid scams, along with our recommendations:
Ensure each online account has a unique and robust password, consisting of a combination of letters (upper and lower case), numbers, and symbols. This reduces the chance of unauthorized access.
Implement 2FA for online accounts where available. It adds an extra layer of security by requiring a second piece of information beyond just a password, such as a texted code.
Implement 2fa in your Braintrust account today!
Be wary of unsolicited communication, especially if they request personal or financial information. Verify sources before clicking links or downloading attachments.
If a prospective employer asks for you to contact them outside of Braintrust, use this template to keep the conversation on platform:
“Hey, thank you so much for considering me for your role, I was very interested in your project for these reasons {include reasons}. I would like to keep our conversation in-platform to ensure I don’t lose track of it until after the offer stage.”
Use secure, private Wi-Fi networks for sensitive transactions and avoid public Wi-Fi for banking or shopping. Consider using a VPN (Virtual Private Network) for an added layer of protection.
Don't share personal or financial information unless it's essential and you're certain of the recipient's legitimacy. This includes Social Security numbers, bank account details, and other sensitive data.
If a Braintrust employer reaches out asking for any personal information, please do not share it and contact support@usebraintrust.com right away. Also, you can turn your profile private here to keep certain details of your profile private.
Share your knowledge and lessons learned with the community in Career Help to help us all stay top of mind!
You can report a scam to Braintrust by emailing support@usebraintrust.com with the following:
The more details you share the better!
Braintrust takes scams extremely seriously and we will act on it right away. Our team will review the scam report and make the following decision: remove the employer from the platform immediately or reach out to the employer if more details are needed.
Scam report: Employer creates a poor Job Description.
Securing oneself in the virtual world goes beyond just having firewalls and antivirus programs; it includes being aware, vigilant, and taking proactive measures. Ensure you are equipped with the right tools to counteract the modern scam when you are online. If you come across a fraudulent scheme on Braintrust, please immediately contact support@usebraintrust.com for further assistance.